Cancellation conditions and refund of stay

Book your stay in complete peace of mind, Les Gets Réservation offers flexible cancellation conditions! 
Conditions as per Code du tourisme : Cancellation and refund of the stay in the case of exceptional and unavoidable circumstances having important consequences on the progress of your stay (i.e. in the case of border closures, or in the case of services unavailable due to the Covid-19 crisis), refund of the stay (excluding booking fees and agency fees).

During this particular period, to allow you to book with complete peace of mind, Les Gets Reservation offers more flexible cancellation conditions.
Cancellation and refund* in case of :
  • Lockdown of the traveller’s place of residence.
  • Lockdown of the village of Les Gets
  • Closure of Les Gets resort for health reasons
  • Border closure
*except agency fees (up to 60€)

Please note that illness from Covid-19 is not covered by the above eased cancellation policy. We invite you to subscribe to the optionnal cancellation insurance (4% of the total amount of your reservation) if you want t o get insured for this case.
Ski passes also benefit from more flexible cancellation conditions:  
Reimbursement of unused Les Gets-Morzine and Portes du Soleil ski passes, without any justification:
Simply send your refund request in writing to the e-mail address, at the latest on the first day of validity of your ski pass.  

*Outsales flash, Black Friday and season passes. 

In order to offer you a peaceful holiday, the various players in the resort have also adapted their infrastructures.