Cancellation conditions and refund of stay

Book your stay in complete peace of mind, Les Gets Réservation offers flexible cancellation conditions! 
Conditions as per Code du tourisme : Cancellation and refund of the stay in the case of exceptional and unavoidable circumstances having important consequences on the progress of your stay (i.e. in the case of border closures, or in the case of services unavailable due to the Covid-19 crisis), refund of the stay (excluding booking fees, agency fees and cancellation insurance).

During this particular period, to allow you to book with complete peace of mind, Les Gets Reservation offers more flexible cancellation conditions.
Cancellation and refund* in case of :
  • Lockdown of the traveller’s place of residence.
  • Lockdown of the village of Les Gets
  • Closure of Les Gets resort for health reasons
  • Border closure
*except booking fee, agency fees and cancellation insurance

Please note that illness from Covid-19 is not covered by the above eased cancellation policy. We invite you to subscribe to the optionnal cancellation insurance (4% of the total amount of your reservation) if you want to get insured for this case.

NB: as from 04/02/2021, no refunds, modifications or postponements can be made on stays taken out from this date for the winter season. Only the ban on visiting the resort, imposed by government measures, will entitle you to a refund of the sums paid. 

Ski passes also benefit from more flexible cancellation conditions:  
Reimbursement of unused Les Gets-Morzine and Portes du Soleil ski passes, without any justification:
Simply send your refund request in writing to the e-mail address, at the latest on the first day of validity of your ski pass.  

*Outsales flash, Black Friday and season passes. 

In order to offer you a peaceful holiday, the various players in the resort have also adapted their infrastructures.