Cancellation conditions and refund of stay

Book your stay in complete peace of mind, Les Gets Réservation offers flexible cancellation conditions! 

Code du Tourisme

Conditions as per Code du tourisme : Cancellation and refund of the stay in the case of exceptional and unavoidable circumstances having important consequences on the progress of your stay (i.e. in the case of border closures), refund of the stay (excluding booking fees, agency fees and cancellation insurance).

During this particular period, to allow you to book with complete peace of mind, Les Gets Reservation offers more flexible cancellation conditions.
Cancellation and refund* in case of :
  • Lockdown of the traveller’s place of residence.
  • Lockdown of the village of Les Gets
  • Border closure
*except booking fee, agency fees and cancellation insurance

The only reason for a refund is if you are banned from the resort due to government measures. Cancellation of events on the resort, closure of bars or possibly of ski lifts do not constitute a valid reason for a refund of your stay.
Trustiway - Cancellation Insurance

Please note that illness from Covid-19 is not covered by the above eased cancellation policy. We invite you to subscribe to the optionnal cancellation insurance (4% of the total amount of your reservation) if you want to get insured for this case.

Cancellation Insurance general conditions Trustiway
Lift Pass

Ski passes also benefit from more flexible cancellation conditions:  
Reimbursement of unused Les Gets-Morzine and Portes du Soleil ski passes, without any justification:
Simply send your refund request in writing to the e-mail address, at the latest on the first day of validity of your ski pass.  

*Outsales flash, Black Friday and season passes. 

In order to offer you a peaceful holiday, the various players in the resort have also adapted their infrastructures.