Lesgets Reservation

Frequently Asked Questions

WHAT ARE THE TERMS AND CONDITIONS OF MY BOOKING?
Once your accommodation was chosen, we shall ask you to settle a 25 % deposit in 5 days to validate your booking. The balance has to be paid one month before your arrival. Further to the payment of your deposit, you will receive a confirmation by email. Later on the owner will send you a rental contract that you have to return signed.

WHAT ARE THE DIFFERENT MEANS OF PAYMENT?
You can settle by credit card (secure transaction), check, holidays voucher, or bank transfer. (Booking on line can be settled by credit card only. If you want to use another mean of payment, please contact us by phone)

ARE THERE ANY ADDITIONAL COSTS?
Application fees are added to the amount of the accommodation: 19€ for stays of 3 nights and more, and 4€ for stays of 1 or 2 nights. Multirisks stay insurance: 4% of the total booking amount. This insurance is optional (See clauses at the bottom of this page) The tourist tax is added to the amount of the accommodation and will be settling to the Les Gets Réservation (payment at the same time as the deposit). The amount of the tourist tax is between 0,75€ and 3€/day/person of 16 years and over, according to the ranking of your accommodation. A damage deposit has to be paid to the owner upon your arrival. The amount is fixed by the owner of the accommodation. Service charge (waters and electricity) are included in the rent.

WHY BOOK ON LINE?
Save time: your holiday rental and all your services are reserved in complete safety in a few clicks. All the accommodations listed as available can be booked on line . Instant confirmation by e-mail: after payment of the deposit on line, you receive the confirmation by email. The email shows your booking confirmation (dates of your stay, name and description of your accommodation) as well as the useful information for the arrival (address of your accommodation and contact for the person who hand over the keys)

IN CASE OF UNFORESEEN CIRCUMSTANCES, HOW MAY I CANCEL MY RESERVATION?
As experienced travellers know that the unexpected can happen, we systematically propose to our customers to sign on a multirisks stay insurance (4% of the total booking amount). The customer must sign on the insurance before he pays the deposit. Any customer can refuse the cancellation insurance proposed by the Les Gets Reservation. In this case, if the customer cancels his booking, any amount paid shall not be refunded. The customer shall pay the balance of the stay on the due date stipulated in the contract. Terms and conditions of the multirisks stay insurance

MY ACCOMMODATION I LOOK FOR AN ACCOMMODATION WITH PRECISE CRITERIA
You can make easier the research of your accommodation by using the fittings list, location, or ranking.

IS THE LINEN INCLUDED IN THE ACCOMMODATION?
Pillows and blankets or duvets are always included in the accommodations. However the linen is not systematically included. Thank you to refer to the complete description of each accommodation. You have the possibility to choose easily an accommodation with included linen, selecting the criteria « Bed linen and towels provided » in the fittings list on our website. If linen isn’t included, we propose you the rental of linen in addition.

IS THE END OF STAY CLEANING INCLUDED IN THE RESERVATION?
In most of the accommodations, the end of stay cleaning has to be made by the tenant before leaving the accommodation. However some owners may include this service. You have the possibility to choose easily an accommodation with cleaning included, selecting the criteria « Final cleaning included » in the fittings list on our website. Some owners also propose this service with a supplement. Thank you to refer to the complete description of each accommodation.

ARE PETS ADMITTED IN THE RENTS?
Pets aren’t always allowed in the accommodations. Thanks to refer you to the complete description of each accommodation. You have the possibility to choose easily an accommodation where your pet will be allowed, selecting the criteria « pets allowed » in the fittings list on our website.

ARE BIKES ACCEPTED IN THE ACCOMMODATIONS?
Bikes aren’t always allowed in the accommodations. Thanks to refer you to the complete description of each accommodation. You have the possibility to choose easily an accommodation with a bicycle shed, selecting the criteria « Mountain bikes allowed » in the fittings list on our website. We kindly remind you that it is forbidden to enter the bikes in the accommodations or to store them on the balcony.

WHAT ARE THE METHODS OF ARRIVAL/DELIVERY OF THE KEYS?
The owner or his representative (or the agency) will receive you directly on site for the delivery of the keys. Generally, arrival time is from 4.00PM, departure time before 10.00AM. Please refer to your contract to know the exact time of check in/out. Les Gets Réservation do not deliver the keys.

WHERE TO FIND THE ADDRESS AND PHONE NUMBER OF THE OWNER?
You will find the address and phone number of the owner or his representative for the delivery of the keys in the booking confirmation or in the rental contract that the owner (or the agency) sent you.

WHAT TO DO IN CASE OF LATE ARRIVAL?
You have to contact the owner of the accommodation (or the agency) to fix an appointment for the delivery of the keys or to receive specific instructions.

HOW TO UNDERSTAND THE STAR RANKING OF THE FURNISHED ACCOMMODATIONS?
Furnished accommodations are classified by a body of approved independent control. They are visited and ranked according to a national reference table containing 112 criteria. Each of the categories from 1 to 5 stars guarantees you a level of comfort and service which corresponds to its ranking.

IS THE OWNER OF MY ACCOMMODATION MEMBER OF THE MULTI PASS?
You will find owners adherent of the Multi Pass, by selecting the criteria "Multi Pass" on our website. The information is also available for consultation in every description of furnished accommodation.

SERVICES WHAT ARE THE ADVANTAGES TO BOOK THE SERVICES WITH "LES GETS RESERVATION "?
First of all, the advantages are tariff. Indeed, we benefit from various reductions according to the periods of stays. Don’t hesitate to contact us to know amounts. Furthermore, all your services will be ready the day of your arrival! Finish the wait with the different service providers.

HOW TO ADD SERVICES TO MY BOOKING?
You can add services at any time to your reservation, by contacting us by phone or by e-mail.

WHERE TO PICK UP THESE SERVICES?
Services will be ready upon the day of your arrival. You will pick them up in our office. Les Gets Réservation’s desk is located in the same place as the Tourist Office. For your convenience, if your accommodation is managed by an estate agency, your options or services will be delivered directly to the agency in charge of the handing over of the keys.

LES GETS RESERVATION WHERE IS THE OFFICE OF “LES GETS RESERVATION”?
Our office is located at the same place as the Tourist Office, in la Maison des Gets, at the heart of the village. Address: 89 route du front de neige

WHAT ARE THE OPENING HOURS OF “LES GETS RESERVATION”?
Winter: From Monday to Friday: 9 AM-12 AM / 2 PM-6PM Saturday: 9 AM-7 PM Sunday: 8.30 AM-12 AM Summer: From Monday to Saturday: 9 AM-12 AM / 2 PM-6PM Spring: From Monday to Friday: 9 AM-12 AM / 2 PM-6PM Autumn: From Monday to Saturday: 9 AM-12 AM / 2 PM-6PM NEED AN ADVICE? All our receptionists know perfectly the village and are ready to help you in your process of booking.