FAQs - Frequently Asked Questions

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Are bikes accepted in the accommodation?

Bikes aren’t always allowed in the accommodation. Please refer you to the complete description of each accommodation. You have the possibility to choose easily an accommodation with a bicycle shed, selecting the criteria « Mountain bikes allowed » in the fittings list on our website. We kindly remind you that it is forbidden to enter the bikes in the accommodation or to store them on the balcony.

Where is the office of Les Gets Reservation?

Our office is located at the same place as the Tourist Office, in la Maison des Gets, at the heart of the village. Address: 89 route du front de neige, 74260 Les Gets, France

What are the opening hours of Les Gets Réservation?

Winter (mid-december until end of March): From Monday to Friday: 9 AM-12AM / 2PM-6PM Saturday: 9AM-7PM Sunday: 8.30AM-12AM Summer (July & August): From Monday to Saturday: 9AM-12AM / 2PM-6PM Spring: From Monday to Friday: 9AM-12AM / 2PM-6PM Autumn: From Monday to Saturday: 9AM-12 AM / 2PM-6PM Contact: reservation@lesgets.com Tel: +33(0)4 50 75 80 51

How to add services to my booking?

You can add services at any time to your reservation, by contacting us by phone or by e-mail. Services must be added and paid at the latest 15 days before the beginnning of the stay to enable Les Gets Reservation to order them.

What are the advantages to book the services with Les Gets Reservation?

First of all, the advantages are tariff. Indeed, we benefit from various reductions according to the periods of stays. Don’t hesitate to contact us to know amounts. Furthermore, all your services will be ready the day of your arrival ! Over the wait with the different service providers.

How and where to collect the services ordered?

To enable us to manage orders, the services must be booked and paid at the latest 15 days before the beginning of your stay (please note some services and option may be subject to availability). Collection upon arrival at the estate agency: if your accommodation is managed by an estate agency, your options or services will be delivered directly to the agency in charge of the handing over of the keys. Options sent by post: if you have chosen an accommodation from an private owner, your options will be sent by post free of charge. Collection at Les Gets Reservation's desk: you will need to come to Les Gets Reservation counter only if you have reserved a pocket wifi hotspot, as you will need to leave a damage deposit for the device.

Are there any additional costs?

Not included in the accommodation price: -Application fees are added to the amount of the accommodation: 19€ for stays of 3 nights and more, and 4€ for stays of 1 or 2 nights. -The tourist tax is added to the amount of the accommodation and will be settling to the Les Gets Reservation (payment at the same time as the deposit). The amount of the tourist tax is a maximum of 3€/day/person of 16 years and over, according to the ranking of your accommodation. -Multirisks stay insurance: 4% of the total booking amount. This insurance is optional. -A damage deposit has to be paid to the owner upon your arrival. The amount is fixed by the owner of the accommodation. Service charge (waters and electricity) are included in the rent.

Why book on line?

Save time ! Your holiday rental and all your services are reserved in complete safety in a few clicks. All the avaible accommodations listed can be booked on line . Instant confirmation by e-mail: after payment of the deposit on line, you receive the confirmation by email. The email shows your booking confirmation (dates of your stay, name and description of your accommodation) as well as the useful information for the arrival (address of your accommodation and contact for the person who hand over the keys).

What are the terms and conditions of my booking?

Once your accommodation is chosen, we shall ask you to settle a 25 % deposit under 3 days to validate your booking. Further to the payment of your deposit, you will receive a contract by email that confirm your reservation. The balance has to be paid one month before your arrival. If you have paid by credit card, the balance will be automatically charged on this same card, unless you give us other instructions.

What are the different means of payment?

Booking on line can be settled by credit card only (secure transaction). If you want to use another means of payment, please contact us by phone.     You can settle by credit card, french check, holidays voucher, or bank transfer.