Sale conditions


Article 1: preliminary Information to the contract
The present document constitutes the preliminary information to the customer’s contract. Modifications can however be made to the proposed services. These modifications will be indicated in writing to the customer before his definitive engagement.
Les Gets Reservation acts as the Representative of the owners and the landlords, regarding the advertisement of the accommodation, the collection of the rental fees and rental, the confirmation of reservations.
In settling payment, the tenant confirms his agreement to general terms of sale, and these terms apply in full to any contract concluded by les Gets Reservation.

Article 2: descriptions
The owners and the landlords are legally and financially independent from les Gets Reservation. Photos and descriptions advertised by Les Gets Reservation or all other commercial material issued by les Gets Reservation are not contractual.

Article 3: deposit
The reservation will be firm once the payment is completed of a deposit to the order of les Gets Reservation of an amount of 25 % of the total rental price + the contract fees, the tourist tax and the cancellation insurance (4% of the total rental price, optional) is made. The rental agreement is concluded definitively once the payment of the deposit is made.
If the customer cancels his reservation, he remains liable for the balance as compensation. Under no circumstances does the 25 % deposit represent a cancellation fee.
If the owner or the landlord, for any reason, can not make the agreed accommodation available to provide the customer, Les Gets Reservation take all measures available, to provide the customer with an accommodation of equal or better quality.
The taker renounces cancelling the transaction of a
validated reservation whatever is the cause.

Article 4: payment of the balance
The customer will have to pay les Gets Reservation the balance of the stay, 30 days before the beginning of the stay.
If the customer has not paid the balance on the agreed date, he remains responsible for the rest of the balance of the rental fee. The accommodation, however, will be put up for rental again.
If the balance has not been paid 30 days before the arrival date, and if the deposit was paid by bank-card, Les Gets Reservation will debit automatically the balance from the same card.

Article 5: Cancellation
If the payment has not been paid according to the agreed terms of the contract, cancellation will be carried out, without confirmation by les Gets Reservation.

Article 6: Handing over the keys
The keys will be handed over by the owner (or his representative) every Saturday between 4pm and 7pm in the winter season and between 4pm and 6pm in the summer season and low season.
Appartments, chalets or hotel rooms must be vacated the following Saturday from 9am.
In case of late or deferred arrival, we ask you to get in touch with the owner or his representative on the spot (hotel management, real estate agency, holiday residence or private individual) to specify the modalities of your arrival. Any arrival outside the hours or planned days will be the object of a special agreement with the host or his representative. Without this agreement les Gets Reservation cannot be held responsible.

Article 7: conditions of cancellation
In case of cancellation, the customer remains responsible for the total rental fee as compensation.
7-1: Cancellation by the customer having taken a cancellation insurance:
If the cause of cancellation is covered by the insurance and after the insurance company has examined the case, the customer will be reimbursed according to the conditions of the insurance and after deduction of contract fees and insurance fees (clauses available on request and on the web site). We recommend insurance subscription.
7-2: Cancellation by the customer not having signed the cancellation insurance:
All customers can refuse the cancellation insurance proposed by Les Gets Reservation before paying the deposit. In this case, if the customer cancels his reservation, no refund will be paid. The customer will have to pay the balance of the stay when due according to the contract.

Article 8: Insurance of the rented premises.
Insurance : Les Gets Reservation has no responsibility in case of theft, burglary, fire etc. in the rented premises. The customer undertakes to insure himself against tenant's risks of all kinds caused during his stay and susceptible to engage his responsibility. Les Gets Reservation reserves the right to request an insurance certificate covering the rented premises.

Article 9: capacity of accommodation
The contract is established for an accommodation for a maximum number of occupants. If the number of occupants exceeds the contractual capacity, les Gets Reservation or the landlord can refuse the additional people. The contract can be considered broken by the customer and the rental price of the accommodation remains due.

Article 10: Inventory/checkout
The tenant takes occupation of the accommodation in good faith. In the absence of inventory or in the absence of notification formulated in writing within 48 hours of taking possession of the accommodation by the customer, the accommodation is considered in perfect condition of maintenance and cleanliness.

Article 11: Damage deposit
The customer must pay a deposit fixed by the landlord. The deposit covers the possible costs of the identified damages. The deposit will be paid to the landlord or his representative. The customer cannot take up occupation of the premises before paying this deposit. The deposit is refundable, within one month after the end of stay (except in the case of damage identified). If the damage deposit turns out to be insufficent, the customer agrees to pay the difference. The customer can get in touch with the landlord to define the modalities of arrival and payment of the deposit. The terms of return and the fixing of the amount are directly managed by the landlord.

Article 12: the prices do not include
Sheets and linen, cleaning expenses, unless specified otherwise in the description of the accommodation of Les Gets Reservation.

Article 13: PPR (plan of risk prevention)
The municipality of Les Gets is covered by a plan of environmental risk prevention and the building where you will stay, may be concerned by such a risk. According to the terms of art L.125-5 and R125-3 to 27 of the code of the environment, you can consult the information sheet on the site:

Article 14: tourist tax
The customer has to settle the tourist tax with Les Gets Reservation. This tax is to be paid at the same time as the payment of the deposit during the confirmation of the reservation. The price of the tourist tax is defined by the Municipality of Les Gets.

Article 15: complaints
Any complaint concerning non-fulfilments or sub-standard service of the contract must be sent by the customer to Les Gets Reservation within 2 days after occurance. As Les Gets Reservation is the representative. Only the owner or landlord can assume the responsibility for the accommodation.
In the absence of a satisfactory reply within 30 days, the customer has the possibility of contacting the Tourism and travel Mediator whose contact details and terms of use can be obtained by consulting its web site: The opinion returned by the mediator is not binding on the parties to the contract. In the absence of amicable settlement, the dispute can be referred to the competent jurisdictions.

Article 16: force majeure
Les Gets Reservation can in no circumstances be held responsible for cases of failure of a partner (landlord or service provider) during the stay, the cases of extreme difficulty, coincidences, strikes or because of any person whose service is external to the organization of the stay.
Any interruptions to the functioning of the general services of the building (heating, cold and hot water, electricity, etc. …), also for public services (water pipeline, electricity, telephone, access) will not give rise to a rent rebate; the landlord or his representative can not guarantee these services. Accordingly, Les Gets Reservation disclaims all liability for any hardship or sub-standard service.
Except in extreme difficulty, Les Gets Reservation will make every effort to replace the sub-standard services by equivalent services.
In case of difficulty felt during high season, to secure the intervention of staff or specialized companies, les Gets Reservation disclaims all responsibility as for the possible delay to completing repairs.

Article 17: miscellaneous
In IT law enforcement and freedom, the customers are informed that their personal information are subject to registration on database or computer files. These files are declared to the CNIL (NATIONAL COMMISSION FOR INFORMATION TECHNOLOGY AND CIVIL LIBERTIES). The customer can exercise his rights of access, correction, statutory withdrawals as provided for in law.

Article 18: customer obligations
The customer undertakes that he will not exercise or try to exercise any profession in the rented premises and that the accommodation being the object of the present contract are rented to him only as a temporary residence. The customer must not, under any account, sublet nor transfer his rights for the present contract without the express consent of Les Gets reservation. He may occupy the rented premises in good faith.
The customer makes a commitment to take occupation of the rented premises in the state in which he finds them when taking possession and such as described in the advertisement. Furniture and equipment may only suffer depreciation resulting from the normal use for which they are intended.
Equipment which, at the expiration of the present contract is missing, damaged or has been put out of service for a cause other than the normal wear and tear, must be paid or will replaced by the customer with the agreement of the landlord or his representative.
The customer is obliged to use furniture and furnishings in the use for which they are intended and in the places where they are located. It is formally forbidden to transport them outside the accommodation.

Article 19 : Informations
Les Gets Réservation BP 28, 74260 LES GETS
Tél. : 04 50 75 80 51
Email :

Compulsory mentions to article 31 of decree n°94-490 du 15/06/1994
Head office : SAGETS, place de la mairie – 74260 LES GETS registered as a travel agency in France under reference n° IMO7410003 Financial garanty : Banque Populaire des Alpes – 2, avenue du Grésivaudan – 38700 CORENC
Civil responsability : Allianz Assurance – Olivier Blanc Assurances – 10, avenue d’Evian - 74200 THONON les BAINS.
Covered risks : damage caused to customers as a result of errors of fact or of rights, omissions or carelessness committed on the occasion of the offer, of the organization of the sale of the services defined to articles 1 and 25 of the law of July 13th, 1992.
Guarantee : 41 887.00 euros.
The parties to the present contract assigned to jurisdiction of the County court of Thonon les Bains.
The Code of the French tourism that must evolve from July 1st, 2018 according to the capacities of the Directive (EU) 2015/2302 of the European Parliament and the Council of November 25th, 2015 concerning the package tours and concerning trip related services , the present CGV/CPV (General and particular Conditions of Sale) will be brought to be modified to take into account new legal measures as well as capacities of the General European Regulation on the personal Data protection which will come into effect on May 25th, 2018.