FAQs - Frequently Asked Questions

As experienced travellers know, the unexpected can happen, so we systematically propose to our customers to sign on a multirisks stay insurance (4.5% of the total booking amount). The customer must sign on the insurance before he pays the deposit. Any customer can refuse the cancellation insurance proposed by the Les Gets Reservation. In this case, if the customer cancels his booking, the general terms of sale will apply (article 9: in case of cancellation, the deposit of 25% will not be refund. If you cancel 30 to 16 days before your arrival we'll keep 50% of the accommodation price, 15 and 8 days before your arrival we'll keep 75% of the accommodation price, after that no refund will be possible).  

The owner or his representative (or the agency) will receive you directly on site for the delivery of the keys. Generally, arrival time is from 4.00PM, departure time before 10.00AM. Please refer to your contract to know the exact time of check in/out. Les Gets Reservation do not deliver the keys.

You have to contact the owner of the accommodation (or the agency) to fix an appointment for the delivery of the keys or to receive specific instructions.

The security deposit, also known as the damage deposit, is an amount requested by the owner to cover any damage caused to the property or furniture during the rental period. It can also be used to cover cleaning costs if the property is not left in a satisfactory state of cleanliness upon your departure. The amount is freely set by the owner. It must be paid before you enter the accommodation. To facilitate the process, we invite you to use Swikly, a secure online solution that allows you to block the amount of the deposit without impacting your credit card limit, as the amount is not debited. The deposit will only be charged (in whole or in part) if damage or a need for cleaning is noted at the end of your stay.

Furnished accommodation are classified by a body of approved independent control. They are visited and ranked according to a national reference table containing 112 criteria. Each of the categories from 1 to 5 stars guarantees you a level of comfort and service which corresponds to its ranking.

You will find the address and phone number of the owner or his representative for the delivery of the keys in the booking confirmation or in the rental contract that the agency sent you.

The booking fee covers the organisation and monitoring of your stay: personalised advice, booking activities and accommodation, coordinating service providers and administrative management. It guarantees a reliable service with no unpleasant surprises. What is the booking fee? The booking fee is a contribution towards the costs of organising your stay. They cover: the time spent providing personalised advice to plan your stay, coordinating local service providers (activities, accommodation, etc.), administrative management (quotes, contracts, changes, follow-up), and assistance before and during your stay. Why do I have to pay administration fees? Even for small groups or day trips, there is a significant amount of administrative and logistical work involved in ensuring that your stay goes smoothly. The booking fee allows us to offer you a reliable, comprehensive and personalised service. How is the booking fee calculated? We use a fair and transparent approach, based on: the total amount of the booking (the longer the stay, the more work is involved), the complexity of the stay (number of services, accommodation, multiple activities, large groups). The exact amount is always indicated in your quote. Are the booking fees refundable? No, booking fees are non-refundable once the booking has been confirmed, as the preparation and coordination work is carried out as soon as the booking is made. Are there any cases where booking fees do not apply? Yes, we sometimes waive booking fees for: certain special promotional offers. How does this benefit me in practical terms? The booking fee guarantees you: personalised support before and during your stay, secure booking of activities and accommodation, solutions tailored to your budget and preferences, and peace of mind throughout your stay.

Pets aren’t always allowed in the accommodation. Please refer to the complete description of each accommodation. You have the possibility to choose easily an accommodation where your pet will be allowed, selecting the criteria « pets allowed » in the fittings list on our website.

You can make the research of your accommodation easier by using the fittings list, location, or ranking.

Pillows and blankets or duvets are always included in the accommodations. However the linen (bedlinen and towels) is not systematically included. Please refer to the complete description of each accommodation. You have the possibility to choose easily an accommodation with included linen, selecting the criteria « Bed linen and towels provided » in the fittings list on our website. If linen isn’t included, we propose you the rental of linen in addition.