FAQs - Frequently Asked Questions

Booking on line can be settled by credit card only (secure transaction). If you want to use another mean of payment, please contact us by phone.     You can pay by credit card, french check or bank transfer.

As experienced travellers know, the unexpected can happen, so we systematically propose to our customers to sign on a multirisks stay insurance (4.5% of the total booking amount). The customer must sign on the insurance before he pays the deposit. Any customer can refuse the cancellation insurance proposed by the Les Gets Reservation. In this case, if the customer cancels his booking, the general terms of sale will apply (article 9: in case of cancellation, the deposit of 25% will not be refund. If you cancel 30 to 16 days before your arrival we'll keep 50% of the accommodation price, 15 and 8 days before your arrival we'll keep 75% of the accommodation price, after that no refund will be possible).  

You can make the research of your accommodation easier by using the fittings list, location, or ranking.

Pets aren’t always allowed in the accommodation. Please refer to the complete description of each accommodation. You have the possibility to choose easily an accommodation where your pet will be allowed, selecting the criteria « pets allowed » in the fittings list on our website.

Bikes aren’t always allowed in the accommodation. Please refer you to the complete description of each accommodation. You have the possibility to choose easily an accommodation with a bicycle shed, selecting the criteria « Mountain bikes allowed » in the fittings list on our website. We kindly remind you that it is forbidden to enter the bikes in the accommodation or to store them on the balcony.

The owner or his representative (or the agency) will receive you directly on site for the delivery of the keys. Generally, arrival time is from 4.00PM, departure time before 10.00AM. Please refer to your contract to know the exact time of check in/out. Les Gets Reservation do not deliver the keys.

You will find the address and phone number of the owner or his representative for the delivery of the keys in the booking confirmation or in the rental contract that the agency sent you.

You have to contact the owner of the accommodation (or the agency) to fix an appointment for the delivery of the keys or to receive specific instructions.

Furnished accommodation are classified by a body of approved independent control. They are visited and ranked according to a national reference table containing 112 criteria. Each of the categories from 1 to 5 stars guarantees you a level of comfort and service which corresponds to its ranking.

You will find owners adherent of the Multi Pass, by selecting the criteria "Multi Pass" on our website. The information is also available for consultation in every description of furnished accommodation.