FAQs - Frequently Asked Questions - Page 3

The balance is due at the latest 30 days before the date of arrival. If you have paid your deposit by bank card, the balance will be automatically debited the day after the due date from the same card unless you indicate otherwise. The total amount of the stay is due at the moment of the booking if the arrival date occurs in less than a month  

The security deposit, also known as the damage deposit, is an amount requested by the owner to cover any damage caused to the property or furniture during the rental period. It can also be used to cover cleaning costs if the property is not left in a satisfactory state of cleanliness upon your departure. The amount is freely set by the owner. It must be paid before you enter the accommodation. To facilitate the process, we invite you to use Swikly, a secure online solution that allows you to block the amount of the deposit without impacting your credit card limit, as the amount is not debited. The deposit will only be charged (in whole or in part) if damage or a need for cleaning is noted at the end of your stay.

The booking fee covers the organisation and monitoring of your stay: personalised advice, booking activities and accommodation, coordinating service providers and administrative management. It guarantees a reliable service with no unpleasant surprises. What is the booking fee? The booking fee is a contribution towards the costs of organising your stay. They cover: the time spent providing personalised advice to plan your stay, coordinating local service providers (activities, accommodation, etc.), administrative management (quotes, contracts, changes, follow-up), and assistance before and during your stay. Why do I have to pay administration fees? Even for small groups or day trips, there is a significant amount of administrative and logistical work involved in ensuring that your stay goes smoothly. The booking fee allows us to offer you a reliable, comprehensive and personalised service. How is the booking fee calculated? We use a fair and transparent approach, based on: the total amount of the booking (the longer the stay, the more work is involved), the complexity of the stay (number of services, accommodation, multiple activities, large groups). The exact amount is always indicated in your quote. Are the booking fees refundable? No, booking fees are non-refundable once the booking has been confirmed, as the preparation and coordination work is carried out as soon as the booking is made. Are there any cases where booking fees do not apply? Yes, we sometimes waive booking fees for: certain special promotional offers. How does this benefit me in practical terms? The booking fee guarantees you: personalised support before and during your stay, secure booking of activities and accommodation, solutions tailored to your budget and preferences, and peace of mind throughout your stay.