FAQs - Frequently Asked Questions

As experienced travellers know, the unexpected can happen, so we systematically propose to our customers to sign on a multirisks stay insurance (4.5% of the total booking amount). The customer must sign on the insurance before he pays the deposit. Any customer can refuse the cancellation insurance proposed by the Les Gets Reservation. In this case, if the customer cancels his booking, the general terms of sale will apply (article 9: in case of cancellation, the deposit of 25% will not be refund. If you cancel 30 to 16 days before your arrival we'll keep 50% of the accommodation price, 15 and 8 days before your arrival we'll keep 75% of the accommodation price, after that no refund will be possible).  

The owner or his representative (or the agency) will receive you directly on site for the delivery of the keys. Generally, arrival time is from 4.00PM, departure time before 10.00AM. Please refer to your contract to know the exact time of check in/out. Les Gets Reservation do not deliver the keys.

You have to contact the owner of the accommodation (or the agency) to fix an appointment for the delivery of the keys or to receive specific instructions.

Furnished accommodation are classified by a body of approved independent control. They are visited and ranked according to a national reference table containing 112 criteria. Each of the categories from 1 to 5 stars guarantees you a level of comfort and service which corresponds to its ranking.

You will find the address and phone number of the owner or his representative for the delivery of the keys in the booking confirmation or in the rental contract that the agency sent you.

Pets aren’t always allowed in the accommodation. Please refer to the complete description of each accommodation. You have the possibility to choose easily an accommodation where your pet will be allowed, selecting the criteria « pets allowed » in the fittings list on our website.

You can make the research of your accommodation easier by using the fittings list, location, or ranking.

Pillows and blankets or duvets are always included in the accommodations. However the linen (bedlinen and towels) is not systematically included. Please refer to the complete description of each accommodation. You have the possibility to choose easily an accommodation with included linen, selecting the criteria « Bed linen and towels provided » in the fittings list on our website. If linen isn’t included, we propose you the rental of linen in addition.

In most of the accommodations, the end of stay cleaning has to be made by the tenant before leaving the accommodation.  However some owners may include this service or propose it as an option with a supplement. Thank you to refer to the complete description of each accommodation to know if it is included or with extra fee. You have the possibility to choose easily an accommodation with cleaning included, selecting the criteria « Final cleaning included » in the fittings list on our website.  Would it be included in the price of the accommodation or with a supplement, the cleaning do not include the cleaning of the kitchen area.  In order to make the cleaning easier for the owner or the cleaning team, we thank you to leave the accommodation in a correct state, kitchen corner cleaned, dishes and plates washed (or run the dishwasher if the accommodation is equipped with one) and rubbish bin emptied.

You will find owners adherent of the Multi Pass, by selecting the criteria "Multi Pass" on our website. The information is also available for consultation in every description of furnished accommodation.