FAQs - Frequently Asked Questions

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In case of unforeseen circumstances, how may I cancel my booking?

As experienced travellers know, the unexpected can happen, so we systematically propose to our customers to sign on a multirisks stay insurance (4% of the total booking amount). The customer must sign on the insurance before he pays the deposit. Any customer can refuse the cancellation insurance proposed by the Les Gets Reservation. In this case, if the customer cancels his booking, any amount paid shall not be refunded and the customer shall pay the balance of the stay on the due date stipulated in the contract.  

What are the specific cancellation conditions for Covid19?

Conditions as per Code du tourisme : Cancellation and refund of the stay in the case of exceptional and unavoidable circumstances having important consequences on the progress of your stay (i.e. in the case of border closures, or in the case of services unavailable due to the Covid-19 crisis), refund of the stay (excluding booking fee, agency fees and cancellation insurance).   During this particular period, to allow you to book with complete peace of mind,  Les Gets Reservation offers more flexible cancellation conditions. Cancellation and refund* in case of : -Lockdown of the traveller’s place of residence. -Lockdown of the village of Les Gets -Closure of Les Gets resort for health reasons -Border closure *except reservation fee, agency fees and cancellation insurance Please note that illness from Covid-19 is not covered by the above eased cancellation policy.   We invite you to subscribe to the optionnal cancellation insurance (4% of the total amount of your reservation) if you want to get insured for this case. 

What are the instructions for the arrival / delivery of the keys?

The owner or his representative (or the agency) will receive you directly on site for the delivery of the keys. Generally, arrival time is from 4.00PM, departure time before 10.00AM. Please refer to your contract to know the exact time of check in/out. Les Gets Reservation do not deliver the keys.

What to do in case of late arrival or delay?

You have to contact the owner of the accommodation (or the agency) to fix an appointment for the delivery of the keys or to receive specific instructions.

How to understand the star ranking of the accommodation?

Furnished accommodation are classified by a body of approved independent control. They are visited and ranked according to a national reference table containing 112 criteria. Each of the categories from 1 to 5 stars guarantees you a level of comfort and service which corresponds to its ranking.

Where can I find the contact of the owner?

You will find the address and phone number of the owner or his representative for the delivery of the keys in the booking confirmation or in the rental contract that the agency sent you.

Are pets admitted in the rents?

Pets aren’t always allowed in the accommodation. Please refer to the complete description of each accommodation. You have the possibility to choose easily an accommodation where your pet will be allowed, selecting the criteria « pets allowed » in the fittings list on our website.

I have specific criteria for the choice of my accommodation, how can I do?

You can make the research of your accommodation easier by using the fittings list, location, or ranking.

Is the linen included in the accommodation?

Pillows and blankets or duvets are always included in the accommodations. However the linen is not systematically included. Please refer to the complete description of each accommodation. You have the possibility to choose easily an accommodation with included linen, selecting the criteria « Bed linen and towels provided » in the fittings list on our website. If linen isn’t included, we propose you the rental of linen in addition.

Is the end of stay cleaning included in the reservation?

In most of the accommodations, the end of stay cleaning has to be made by the tenant before leaving the accommodation. However some owners may include this service. You have the possibility to choose easily an accommodation with cleaning included, selecting the criteria « Final cleaning included » in the fittings list on our website. Some owners also propose this service with a supplement. Thank you to refer to the complete description of each accommodation.